Consumer Law

The Consumer Law practice protects organizations in an increasingly litigious consumer landscape, focusing on reducing exposure, standardizing internal procedures and handling individual and collective claims. That is why the work begins with a review of commercial practices, standard-form contracts, customer service policies and customer-facing channels, well before any lawsuit is filed.

The team has broad experience defending individual claims with a high risk of copycat litigation, class actions, administrative proceedings before consumer protection authorities, and disputes involving debt collection, essential services, professional services and relationships with associations and other entities. Clients span retail, food service, healthcare, education, technology and services, and the team's sector knowledge allows it to anticipate the risks typical of each business.